I build and repair the paths data travels between systems: API and webhook integrations, form-to-CRM routing, and the automation that depends on them.15+ years in SaaS technical support and IT. I currently support two SaaS platforms - a decision-tree lead-generation product and a form-builder and workflow-automation product - where my work is integration troubleshooting, customer onboarding, and process documentation.What I work with:- Automation: n8n, -----------, Zapier, GoHighLevel workflows, scheduled and event-driven jobs- Integrations: REST APIs, webhooks, JSON, OAuth, field mapping, deduplication, retry and error handling- CRM and marketing ops: pipelines, tags, segments, forms, funnels, email automation, deliverability- AI-assisted operations: LLM-backed workflows, knowledge-base structuring, agent tooling (MCP)- Engineering: Python, JavaScript, HTML, CSS, Git and GitHub- Support operations: Zendesk, Zammad, triage and escalation, QA reproduction, SOPs and runbooksThings I have built: a lead-to-CRM webhook pipeline handling field mapping, deduplication and retries; scheduled reporting jobs that replaced hand-assembled status reports; and diagnostic work tracing broken lead paths from form to -----------nd me the broken workflow and I will trace what is failing.Available full-time and remote. I work flexible hours including graveyard shift, and overlap comfortably with US and Australian business hours.Portfolio: -----------v
