I am a dedicated travel industry professional with more than 10 years of experience in customer service, travel planning, ticketing, and reservation management. Throughout my career, I have developed strong expertise in Global Distribution Systems (GDS) including Sabre, Amadeus, and Apollo, allowing me to efficiently handle flight and hotel bookings, itinerary changes, and travel support for a wide range of customers.
I began my career in 2015 at Teleperformance Philippines as a Travel Agent handling the FlightHub and JustFly accounts. Within six months, I was promoted to a specialized role due to my strong performance, leadership skills, and commitment to customer satisfaction. I remained with the company for four years until the account was affected by the pandemic.
Afterward, I joined VXI Philippines and worked on the AT&T account, gaining valuable sales and customer engagement experience. I later returned to the travel industry with Hopper as a Traveler Experience Agent, where I spent three successful years and earned a promotion to a senior role because of my strong performance and dedication to delivering excellent customer service. Following the closure of that account, I continued my career with AmaWaterways as an Air Specialist.
I am known for being detail-oriented, adaptable, and highly customer-focused. I perform well in fast-paced environments and have extensive experience assisting both individual travelers and corporate clients while maintaining professionalism, accuracy, and efficiency at all times.
With my strong background in the travel industry, leadership experience, and advanced knowledge of GDS platforms, I am confident that I can make a valuable contribution to any organization. I am excited about the opportunity to bring my skills, experience, and passion for customer service to a new team.
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