Results-driven Customer Support and Customer Success professional with over 2 years of experience in eCommerce environments. Skilled in handling high-volume inquiries, managing orders, refunds, and disputes, and delivering timely, customer-focused solutions. Known for working independently with minimal supervision, following SOPs accurately, and maintaining strong attention to detail. Proven track record as a Top 3 Team Leader, recognized for high performance, problem-solving, and mentoring high-potential agents into advanced roles. Adaptable, reliable, and ready to contribute immediately in fast-paced, remote teams.
Core Customer Support Skills
Customer Support (Email & Live Chat)
Handling Refunds, Returns & Chargebacks
Order Tracking & Order Management
Dispute Resolution & De-escalation
Customer Satisfaction & Retention
eCommerce & Operations
Shopify Order Management
Order Processing & Fulfillment Coordination
Subscription Handling (if applicable)
Product & Account Support
CRM / Helpdesk Systems
Communication & Soft Skills
Strong Written Communication
Attention to Detail
Time Management & Prioritization
Problem-Solving & Critical Thinking
Ability to Work Independently
Technical & Tools
Helpdesk Platforms (Missive, Gorgias)
Gmail / Google Workspace
Notion (or documentation tools)
Slack / Team Communication
Basic knowledge of CRM systems
Ability to quickly learn tools
Strengths
Self-paced learner with minimal supervision
Follows written & video SOPs accurately
High-volume ticket handling
Process improvement mindset
Team leadership / coaching experience
Experience in eCommerce
Experience with subscriptions
Experience handling escalations
