I posses a diverse background encompassing recruitment, training and development, customer support, and quality assurance, totaling over nine and a half years of experience. I can demonstrate a strong skillset in the following fields:
- Human Resources: Recruitment, onboarding, training, and performance management;- English Communication and Training: Curriculum development, facilitation, language training, and coaching.- Customer Service and Support: Multi-channel support, issue resolution, and customer relationship management.- Quality Assurance: Monitoring, analysis, and identification of training needs and process improvements.
- Property Management: 3+ years of Airbnb support experience. Expert in optimizing listings that align with Airbnb Hosting standards, handling bookings, and ensuring seamless guest stays.
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