Hello, I'm a driven and detail-focused professional with a varied background in financial services and fraud resolution. With recent training in QuickBooks Online, General Virtual Assistance, and Business & Freelancing Initiative. I bring a blend of financial expertise and administrative skills to the table.
I’ve completed the QuickBooks Online Masterclass at SYNC2VA, where I learned to manage finances by tracking income and expenses, generating reports, and handling inventory. This training has equipped me with both basic and advanced features of QuickBooks, allowing me to help businesses streamline their financial processes efficiently.
Additionally, my training in Virtual assistant skills at Freelance Academy has sharpened my ability to manage multiple tasks, communicate effectively, and provide exceptional support to clients. I am skilled in time management, email management, CRM systems, and project management.
In my 13+ years of experience in the financial services industry, I’ve held roles such as Fraud Resolution Specialist - front to back end processes and Credit Analyst at major institutions like Capital One Bank and HSBC.
I’ve handled tasks such as:
Investigating fraud and resolving disputes in customer's credit card account
Managing credit bureau records and updating customer profiles
Data entry, back-office operations, and financial analysis
I specialize in:
QuickBooks Online bookkeeping: Organizing and maintaining business finances, generating accurate reports.
Fraud prevention: Investigating fraud, handling disputes, and ensuring financial security.
Virtual Assistant services: Providing administrative support, managing time and tasks efficiently, and improving client workflows.
I’m quick to learn new tools and new processes and easily adapt to changes.
I’m passionate about helping businesses optimize their financial systems, protect against fraud, and provide reliable virtual support. Whether you need help with bookkeeping, financial analysis, or administrative tasks, I’m here to provide professional and dedicated support.
Let’s work together to simplify your processes and help your business thrive!
