Technical Skills
Hardware: Proficient in diagnosing and repairing desktops, laptops, printers, and peripherals.
Networking: Knowledge of TCP/IP, DNS, DHCP, VPNs, and network troubleshooting.
Software: Familiarity with Microsoft Office Suite, Google Workspace, and enterprise tools.
IT Tools: Experience with ticketing systems , remote support tools, and diagnostic utilities.
Security: Knowledge of antivirus software, firewalls, and endpoint protection solutions.
Soft Skills
Problem-Solving: Strong analytical skills to diagnose and resolve technical issues efficiently.
Communication: Ability to explain technical concepts to non-technical users.
Time Management: Capable of prioritizing tasks and meeting deadlines in a fast-paced environment.
Customer Service: Focused on providing a positive user experience and maintaining satisfaction.
Teamwork: Comfortable collaborating with colleagues on projects and issue resolution.
