As Customer service representative we are often a client’s primary point of contact with a company. My duties and responsibilities includes managing incoming calls and customer service inquiries, and identifying and assessing customer needs to achieve satisfaction.
I have an experience working in Financial Industry which are related fixing an issues with our account holder's debit card and gift card, which issues are resolved by retrieving or resetting the PIN, reviewing transaction history, card replacement and reporting transactions reported as fraud and helping the customer to dispute the charges.
I also experienced working in Australian Telco account and under the collections the department I learn on how to deal with past due bills and apply the best solution for the subscriber paying the past due bill while maintaining their network connections.
Working in a Healthcare industry made me understand how health insurance works for US citizens, I am able to explain where the member's liability from the particular claim/bill coming from. I can also identify the reason why claims are getting denied and I can explain what is needed to get a better outcome.
