I have three years of experience in the BPO industry, where I started as a Client Support Specialist before being promoted to Senior Client Support Specialist in November 2022. I was responsible for managing the Property Management After Hours campaign, focusing on the maintenance department. This role involved communicating with foreign clients, handling inbound tenant calls, and coordinating with vendors or clients to address tenant issues. I also mastered tools like Ring Central, Honeybadger, Propertyware, Appfolio, Showing Hero, and Propertywizard to streamline operations.Throughout my tenure, I developed strong skills in organizing and delivering reports to meet urgent client demands. I gained additional experience in sales, where I engaged with expatriates from various countries, introducing our products and following up through email or hard copy. I also contributed to the Fraud Team by verifying customer orders, ensuring transaction accuracy, and managing tickets effectively.These experiences have honed my communication, problem-solving, and organizational abilities, allowing me to adapt to diverse challenges and deliver high-quality support to clients.
