Customer Service Representative - 09/-----------/2023
iQor - Business Process Outsourcing (BPO) - Cavite,
Philippines
Retail - Fingerhut
- Assist with Account Management
- Order Support and Assistance
- Payment and Billing Support
- Returns and Refunds
- Product Issues and Defects
Customer Service Representative - 02/-----------/2025
Concentrix - Business Process Outsourcing (BPO) -
Metro Manila, Philippines
Retail - eBay
- Assist with Account Issues
- Support with Transactions
- Resolve Disputes and Claims
- Assist with Seller Issues
- Provide General Information
SENIOR PROCESS EXECUTIVE
Cognizant - Quezon City
FLAGSTAR Bank - Financial Account
- Receive and log customer complaints through various channels.
- Investigate complaints by gathering relevant information and
liaising with internal teams.
- Escalate complex or high-risk complaints when required.
- Ensure compliance with company policies, regulatory standards,
and service-level agreements (SLAs)
Verified