Customer Support and Operations Specialist with 6 years of BPO experience supporting US and international clients across customer service, insurance, e-commerce, and back-office operations. Experienced in handling voice, chat, and email support, order management, tracking, returns and refunds, product inquiries, account concerns, and marketplace issues.
With 4 years of experience as a Senior Associate, I have developed strong leadership, problem-solving, organizational, and multitasking skills while consistently meeting SLA and performance targets. Proficient in Microsoft Excel, Google Workspace, Zendesk, ByTeHi, Notion, CRM and ticketing systems, data management, and administrative support.
I am a reliable, detail-oriented, and adaptable professional who can work independently, manage multiple priorities, and provide excellent customer support. I am eager to bring my customer service, e-commerce, and operations expertise to a Virtual Assistant role and contribute to the success and growth of your business.
