Highly motivated and detail-oriented IT professional with over 10 years of comprehensive experience in systems engineering, technical support, and IT service management. Proven expertise in remote support and systems administration, focusing on server and network monitoring, user support, and problem resolution. Strong background in managing complex technical issues, implementing innovative solutions, and ensuring high levels of client satisfaction. Adept in various technologies, including VMware, Windows Server, and backup solutions such as Veeam and Datto.
