I help businesses and clinics keep their operations accurate, compliant, and running smoothly — from patient records and payroll to team coordination and social media content. Here's exactly what I do:
Medical Virtual Assistant / Medical Secretary
Coordinated 30+ daily patient appointments — check-ins, follow-ups, and provider communication
Maintained and updated 1,000+ patient records across physical and EMR (electronic medical record) systems with 100% accuracy and confidentiality compliance
Processed insurance claims and verified coverage, resolving billing inquiries with a 95% first-contact resolution rate
Ensured strict adherence to patient privacy laws (Data Privacy Act of 2012), safeguarding medical and personal information
Administrative & Financial Support
Payroll documentation — petty cash, vouchers, billing, expense tracking
Records and database management (1,000+ records handled across roles)
Scheduling, email management, and document handling
Report preparation and performance metrics tracking
Compliance & Data Privacy
Data Privacy Act (DPA 2012) compliance support
Audit support and policy enforcement
SOP creation and workflow documentation
Team Coordination & Training
Supervised and coordinated teams of 5+ staff
Task delegation and performance reviews
Onboarding and mentoring new Virtual Assistants (Cohort Anchor/Team Leader experience)
Social Media & Content Support
Content scheduling and publishing (Meta Business Suite, Metricool)
Short-form video editing — Reels, TikTok, YouTube Shorts (captions, transitions, motion graphics)
Social media graphics (Canva)
Competitive and creator research to inform content strategy
E-commerce / Amazon Support
Amazon Seller Central fundamentals — order tracking, case logs, FBA
Product research (Helium 10, Jungle Scout, Keepa)
PPC fundamentals
Tools I use: EMR/patient records systems, Asana, Trello, HubSpot, Meta Business Suite, Metricool, Adobe Premiere, Canva, CapCut, Microsoft Office, Google Workspace, Amazon Seller Central, ChatGPT, Grammarly
I hold a BS in Accountancy and bring 7+ years of experience across medical, legal, financial, and nonprofit environments — with hands-on training extending into e-commerce and social media. I'm reliable, detail-oriented, and trained to handle sensitive patient and financial data with strict confidentiality.
Invite me for an interview today!
Let's talk about what your business needs. Available for full-time or project-based work. Let’s talk about how I can help lighten your workload, simplify your operations, and support your business growth. I’m ready to be your trusted right hand.
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