PROFESSIONAL SUMMARY
Results-driven Virtual Assistant and Real Estate Consultant with extensive experience in customer service, technical support, administrative assistance, document preparation, client relations, and project coordination. Skilled in managing multiple tasks, handling client communications, maintaining records, and providing exceptional customer support. Strong background in real estate transactions, remote administration, and technical troubleshooting. Recognized for excellent organizational skills, attention to detail, and commitment to delivering high-quality results.
CORE SKILLS
• Virtual Assistance & Administrative Support
• Email & Calendar Management
• Customer Service & Technical Support
• Data Entry & Record Management
• Document Preparation & Organization
• Real Estate Administration
• Client Relationship Management
• Internet Research
• Social Media Support
• Project Coordination
• Problem Solving & Critical Thinking
• Time Management & Multitasking
• Communication & Interpersonal Skills
TECHNICAL PROFICIENCIES
• Microsoft Office (Word, Excel, PowerPoint)
• Google Workspace (Docs, Sheets, Drive)
• Zoom & Microsoft Teams
• Canva
• CRM Systems
• Email Management Tools
• Data Entry & Online Research
• Basic Photo & Video Editing
KEY STRENGTHS
• Attention to Detail
• Strong Organizational Skills
• Leadership & Team Collaboration
• Customer-Focused Approach
• Adaptability & Initiative
• Professional Communication
• Project Management
• Creativity & Resourcefulness
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PROFESSIONAL EXPERIENCE
Real Estate Freelance Consultant
Freelance | 2022 – Present
• Assist clients in buying, selling, and leasing residential and commercial properties.
• Coordinate with property owners, buyers, and tenants throughout the transaction process.
• Prepare and organize contracts, agreements, and supporting documentation.
• Conduct property research and market analysis.
• Manage client communications and follow-up activities.
• Schedule property viewings and meetings.
Technical Support Specialist
Concentrix l December 2019 – February 2022
• Provided technical support for AT&T and DirecTV customers.
• Assisted customers experiencing internet, network, and service-related issues.
• Performed troubleshooting and diagnostic procedures.
• Delivered accurate resolutions while maintaining high customer satisfaction.
• Documented customer interactions and technical solutions.
Freelance Video and Photo Editor
Great Events Manila l August 2017 – August 2018
• Assisted lead video editors in sequencing and editing event videos.
• Edited photo albums for weddings, birthdays, and debut celebrations.
• Served as production assistant during event coverage and same-day edit presentations.
• Maintained quality standards for multimedia projects and client deliverables.
Technical Support Specialist
Teleperformance l December 2015– July 2017
• Provided technical support for Telstra BigPond customers.
• Assisted customers with internet connectivity and account-related concerns.
• Performed troubleshooting and customer education to resolve technical issues.
• Maintained professionalism while handling high-volume customer interactions.
