Customer Service in the BPO industry with 9 years of experience. A travel agent for 6 years, and for 3 of those years, I worked remotely with less supervision. Skilled in both customer-facing and backend support, with expertise in high-volume ticket management and accurate problem resolution. Experienced in technical support across financial, telco, and gaming accounts, with a proven ability to troubleshoot complex issues and deliver efficient, customer-focused solutions. Adept at working independently and maintaining strong performance in both remote and on-site environments.
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