Experienced and results-driven professional with a proven track record in delivering high-quality support for healthcare (Medicare) and telecom accounts. Skilled in managing claims, authorizations, billing, and resolving product-related concerns with a blend of empathy, professionalism, and attention to detail. Adept at scheduling, technical troubleshooting, and providing effective solutions that enhance customer satisfaction and foster long-term loyalty. Possess strong communication, documentation, and problem-solving skills honed in dynamic, fast-paced BPO environments. Committed to delivering exceptional service while maintaining a positive and professional rapport with clients and customers.
