You don't need someone who just answers your phone or replies to your emails — you need someone who turns those conversations into closed deals, and a back office that runs itself while you're not watching it.
For the past two years, I've worked inside high-volume, U.S.-facing sales and support teams — closing leads at a 38.39% conversion rate, maintaining a 91.84% CSAT score, and ranking #1 in departmental sales seven times. I manage CRMs with zero errors, keep client communication fast and professional, and don't need hand-holding to hit a target.
Most VAs pick a lane — sales or support. I do both, because most growing businesses don't actually need two separate hires; they need one person who's disciplined enough to handle both well. If that's what's slowing you down, message me and tell me what needs fixing — I'll tell you exactly how I'd approach it.
Verified
