As an Electrical Engineer, I help business owners resolve issues regarding their systems by providing them with technical expertise in solar installations and work closely with onsite technicians to troubleshoot issues with inverters, solar panels and communications.
As a Technical Support, I help clients ( homeowners ) in resolving issues that can be done remotely ( like internet , firmware updates etc. ) while maintaining professionalism and keeping tabs on the issue from logging to resolution.
Customer service, whether with technicians or homeowners has been a part of my jobs for the past 5 years and have worked for solar companies like SunPower.
I have experience with communicating with US and Australian clients to document issues onsite, organize site visits if needed be, keep clients updated and ensure that issue is resolved in a timely manner before closing tickets or cases.
Other experiences includes being well-versed in spreadsheets, CRMs, email and calendar management and technical writing.
