I am a Customer Support and Technical Platform Specialist with over 8 years of experience supporting customers through chat, email, and ticketing systems in high-volume environments.
I currently work with a white-label SaaS agency using GoHighLevel, providing onboarding and technical support to agencies and end-users.
My responsibilities include troubleshooting platform configuration and workflow issues, guiding users through account setup and feature navigation, handling billing-related concerns, and documenting tickets to ensure consistent resolution.
I also have strong experience in e-commerce customer support, including Shopify-based stores.
I’ve handled orders, refunds, returns, payments, and shipping concerns while maintaining high customer satisfaction.
My work contributed to improved resolution times and increased repeat purchases through responsive and accurate support.
I am comfortable managing multiple active conversations, meeting SLA and first-response-time targets, and taking full ownership of issues until resolution.
I communicate clearly with both technical and non-technical users and adapt quickly to new systems and tools.
Best fit roles:
• SaaS Customer Support / Technical Support
• GoHighLevel Support or Onboarding VA
• Shopify or E-commerce Customer Support
• CRM and Platform Support Specialist
