I'm Bianca Joy Gozon, a results-driven Virtual Assistant with over 9 years of experience in customer service, sales support, appointment setting, cold calling, lead generation, and risk analysis. I have worked with clients in the US and Australia across industries including real estate, garage door services, solar, home and auto warranty, and merchant services.
I specialize in generating qualified leads, booking appointments, managing CRM systems, following up with prospects, and providing exceptional customer support through phone, email, chat, and social media. I am confident handling high-volume outbound calls, nurturing leads, and maintaining accurate records while consistently meeting KPIs.
My expertise includes:
• Real Estate Virtual Assistant (Cold Calling & Disposition)
• Appointment Setting & Lead Generation
• Cold Calling (Real Estate, Solar, Garage Door, Home & Auto Warranty, Merchant Services)
• LinkedIn, Facebook & Instagram Outreach
• Customer Service (Phone, Email & Chat)
• Risk Analysis, Fraud Investigation & Chargeback Support
• CRM Management (GoHighLevel, Podio, HubSpot, Salesforce, ReadyMode & Vicidial)
• Calendar Management & Administrative Support
• Data Entry, Reporting & Google Workspace
I am reliable, detail-oriented, a fast learner, and able to work independently with minimal supervision. I take pride in building strong client relationships, staying organized, and delivering quality work that helps businesses grow.
If you're looking for someone who is proactive, dependable, and committed to producing results, I'd love the opportunity to be part of your team.
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