Need a reliable Virtual Assistant, Customer Support Specialist, Sales Representative, or Administrative Support Professional? I can help.
I have over 2 years of professional experience in customer service, sales, appointment scheduling, account management, social media management, research, and business operations across corporate, startup, and small business environments. I have worked with clients through phone, email, chat, and SMS, helping resolve concerns, handle objections, coordinate schedules, manage accounts, process reservations, and deliver exceptional customer experiences.
My areas of expertise include:
- Customer Service & Customer Support
- Sales Support, Cold Calling, Warm Calling & Lead Generation
- Appointment Scheduling & Calendar Management
- Email, Chat & Phone Support
- Customer Retention, Objection Handling & Negotiation
- Administrative Support, Data Entry & Documentation
- CRM Management (FieldRoutes/PestRoutes)
- Internet Research & Data Gathering
- Content Writing, Copywriting & Journalism
- Proofreading & Editing
- Social Media Management & Analytics
- Graphic Design (Canva, Adobe Photoshop & InDesign)
- Presentation Design & Publication Layout
- Basic Video Editing (DaVinci Resolve & CapCut)
I am proficient in Google Workspace, Microsoft Office (2019 & 365), Microsoft Teams, Zoom Workplace, Canva, Adobe Creative Cloud, FieldRoutes/PestRoutes CRM, and AI productivity tools including ChatGPT, Claude, Google Gemini, and Microsoft Copilot.
I hold an EF SET C2 Proficient English Certification, demonstrating advanced English communication skills for customer service, sales, business communication, and remote collaboration.
I am fluent in both English and Filipino, highly organized, detail-oriented, adaptable, and committed to continuous learning. Whether working independently or as part of a team, I take pride in being dependable, resourceful, and delivering high-quality work that helps businesses grow.
I am open to full-time, part-time, project-based, and long-term remote opportunities, and I look forward to contributing to your team's success.
