I am a dedicated professional with over 7 years of experience in project implementation, customer relations, and community development. I have a strong track record in managing government programs and delivering exceptional customer support in both fieldwork and remote environments.
My background includes 5 years working with DSWD’s Sustainable Livelihood Program (SLP) and KALAHI-----------, where I honed my expertise in project coordination, stakeholder engagement, and community empowerment. I managed multiple projects simultaneously, ensuring timely execution while maintaining high standards of quality and accountability.
In addition, I have 2 years of experience in the BPO industry, specializing in customer service, billing, and technical support for TV, internet, and home phone services. This role enhanced my communication skills, problem-solving abilities, and adaptability in a fast-paced setting.
Key Skills:
Project Implementation & Coordination – Skilled in planning, executing, and monitoring various livelihood programs and development initiatives.
Customer Relations & Support – Experienced in providing excellent customer service, handling billing inquiries, and troubleshooting technical issues.
Stakeholder Engagement – Adept at collaborating with diverse stakeholders, including local government units, community members, and private partners.
Administrative Management – Proficient in handling administrative tasks, preparing reports, and maintaining organized documentation.
Adaptability & Problem Solving – Thrives in dynamic environments, quickly learning new tools and processes to meet project goals.
Tools & Technologies:
Microsoft Office Suite (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Slides, Drive)
CRM Tools & Ticketing Systems
Why Work with Me:
I bring a unique blend of field-based project management and customer-centric support experience. I excel at managing complex tasks with minimal supervision and always strive for excellence in service delivery. With my skills and determination, I am eager to contribute to a remote team, helping businesses grow while delivering value to clients.
