I bring over 13 years of extensive work experience spanning healthcare, customer service, and business support roles. In the healthcare sector, I have served as a Personal Care Assistant at respected facilities including Lyndoch Living, Mercy Place, and Arcare Ltd., where I was responsible for client care planning, health monitoring, progress reporting, and supporting residents’ daily living and well-being. These roles strengthened my ability to provide compassionate, detail-oriented, and reliable care in compliance with professional standards.
Complementing this, I have a strong background in the BPO industry, having worked with leading international companies such as PayPal, Telstra, Comcast, and Sirius XM. Across these positions, I developed expertise in customer service, financial advising, and technical support—resolving inquiries, troubleshooting complex issues, and maintaining client satisfaction in high-volume environments. Most recently, I expanded my professional scope as an Appointment Setter for American Income, engaging prospective clients and coordinating insurance-related consultations.
This combination of healthcare and corporate experience has equipped me with versatile skills in communication, problem-solving, process improvement, and client engagement. With a proven ability to adapt across industries and deliver consistent results, I remain committed to contributing effectively to any organization I serve.
