I am a second-year Communication student with 1 year and 3 months of BPO experience. I spent one year as a content moderator, ensuring user-generated content met community guidelines and safety standards. I then transitioned to email support, where I honed my written communication skills by assisting customers with inquiries and resolving issues promptly. Additionally, I worked as a freelance outbound cold caller, developing strong verbal communication, negotiation, and resilience skills. These experiences have sharpened my ability to multitask and thrive in fast-paced environments, and I’m eager to continue growing and contributing to a dynamic team.
