I am a highly motivated and progress -focused DIALER & REPORTS SUPERVISOR with a long-standing background in this industry. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to your good company.
Throughout the course of my career, aside from Supervising a team & familiarizing a Dialer and CRM system. I have created the following reports to help the business and leaders using Microsoft Excel and Power BI and come up with analysis.
• Agent Sales/Collections Performance
• Call activity Reports
• Daily, weekly, Monthly Performance Reports
• Agent attendance Reports
• Penetration & Tap Rate Reports
• System Productivity Reports.
