Virtual Assistant and Customer Support Specialist with over 10 years of experience providing phone, email, and chat support to U.S. and Australian customers across BPO, office-based, and remote environments.
Experienced in customer service, technical support, administrative support, CRM management, appointment scheduling, order tracking, billing inquiries, data entry, documentation, customer follow-ups, and issue resolution. Most recently, I provided remote email support using Freshdesk, managing customer inquiries, support tickets, shipment tracking, and delivery updates while collaborating with internal teams to resolve customer concerns.
Proficient in Freshdesk, Salesforce CRM, SAP CRM, Zoho CRM, Zoho Desk, Microsoft 365, Google Workspace, Trello, Notion, ClickUp, Canva, Slack, Microsoft Teams, Zoom, LinkedIn Sales Navigator, and AI productivity tools including ChatGPT, Claude, and Microsoft Copilot.
Known for being dependable, organized, detail-oriented, and a fast learner who communicates professionally and delivers excellent customer experiences. Currently seeking a long-term remote opportunity where I can provide reliable customer support and administrative assistance while contributing to the success of your team.
