I am a dedicated and detail-oriented Software Engineer/Packaged Application Support Engineer with over two years of experience in providing technical support and ensuring the seamless operation of business-critical applications. My expertise includes troubleshooting and resolving application issues, monitoring system performance, and conducting manual testing to maintain system reliability.
In my previous role at Accenture, I specialized in Oracle Retail Merchandising System, where I handled ticket resolution, performed root-cause analysis, and ensured user satisfaction by delivering timely and effective solutions. I am proficient in tools like ServiceNow for ticket management, Jira for issue tracking, and SQL for database troubleshooting.
I thrive in dynamic environments where I can use my problem-solving skills to tackle technical challenges and contribute to operational excellence. Passionate about technology and customer support, I am eager to bring my skills and dedication to your team.
Skills:
Application Support and Troubleshooting
SQL and Database Analysis
Monitoring and System Performance Optimization
Ticket Management (ServiceNow, Jira)
Manual Testing and Root-Cause Analysis
Effective Communication and Customer Support
Why Hire Me:
I bring a proactive approach to problem-solving, ensuring minimal downtime and maximum efficiency for the systems I support. I’m committed to continuous learning and improving processes to deliver exceptional results for clients and stakeholders.
