Specialize in 2nd level technical support, troubleshooting IT issues, and ensuring smooth IT operations with a customer-focused approach, acting as a single point of contact for users. Efficient in cloud app such as VMware and Azure cloud. Proficient in O365, Exchange and SharePoint support
As a Business Process Lead,I identify, analyze, designs, and delivers process-related improvements to help programs meet business objectives and enhance organizational productivity through refining strategy and infrastructure. I analyze current processes, design functional process requirements, and implement changes through change management initiatives.
