Hi! I’m a highly experienced professional with over 12 years of leadership and virtual support experience, specializing in team management, administrative support, and legal assistance.
I previously worked as a Senior Team Manager at Sutherland Global Services, where I handled multiple lines of business including voice, chat, and email support. I was responsible for creating team schedules, performing headcount reconciliation, managing agent performance, conducting coaching sessions, and handling disciplinary actions. I take pride in building high-performing teams and ensuring operational efficiency.
In addition, I have experience as an Executive Assistant, where I managed calendars, emails, and daily administrative tasks to help executives stay organized and focused. I am highly detail-oriented, proactive, and capable of handling confidential information with professionalism.
I also worked as a Lien Negotiator / Legal Assistant for a US-based law firm. In this role, I communicated with medical providers, negotiated liens, processed settlements, managed medical records, and coordinated appointments. This experience strengthened my communication skills and ability to work in fast-paced, detail-driven environments.
I am reliable, organized, and committed to delivering high-quality work. I can work independently with minimal supervision and always aim to exceed expectations.
If you’re looking for someone with strong leadership, administrative, and legal support experience. I’d love to be part of your team!
