Customer Support & Retention Specialist | Shopify VA | Chargeback & Dispute Management | E-commerce Support
PROFESSIONAL SUMMARY
Experienced Customer Support and Retention Specialist with 5+ years of experience supporting e-commerce, B2B, and service-based businesses. Skilled in email and chat support, Shopify customer service, chargeback management, dispute resolution (Claim / Inquiry), retention strategies, and administrative support.
I specialize in delivering high-quality customer experiences while helping businesses reduce refunds, resolve disputes efficiently, retain customers, and maintain smooth day-to-day operations.
Experienced in handling escalated concerns, technical support, VoIP systems, and back-office operations with a calm, solution-oriented approach.
Verified
