I help businesses manage customer support, administrative tasks, and day-to-day operations so they can stay organized and provide a better client experience.
I have experience supporting customers in the eCommerce, healthcare, and travel industries through chat, email, and phone support. My background includes appointment setting, calendar management, order tracking, escalation handling, travel coordination, and CRM support.
I am proficient in Salesforce, Zendesk, Intercom, -----------, Google Workspace, Microsoft Office, Asana, Trello, Slack, Canva, Facebook Business Suite, and CapCut.
In my previous roles, I managed 60+ customer inquiries daily while maintaining a 95% customer satisfaction rate, coordinated over 1,200 inbound calls monthly, and handled high-priority escalations in fast-paced environments.
I am based in the Philippines and available for full-time remote work. I can work flexible schedules, including US business hours if needed. I am looking for a long-term opportunity where I can grow with a company and provide consistent support over time.
I value professionalism, reliability, and clear communication. I take ownership of my work, adapt quickly to new systems, and make sure tasks are completed accurately and on time.
