Highly skilled Financial Recovery and Customer Service Professional with over 6 years of experience in healthcare billing, collections, and medical claims management. Expertise includes accounts receivable, claim recoupment, overpayment resolution, and member support. Proven track record of reducing aged receivables, improving claim recovery rates, and ensuring compliance with HIPAA and payer regulations. Adept at analyzing EOBs, coordinating with insurance carriers and providers, and resolving complex billing discrepancies. Recognized for accuracy, attention to detail, and delivering exceptional service in high-volume, fast-paced environments. Strong communicator and problem-solver committed to optimizing revenue recovery and maintaining positive client and patient relationships.
