Hi! I'm Jhez. I am a Bachelor's degree holder with over five years of professional experience in customer service and insurance support. I began my career in the BPO industry as a Customer Service Representative and was later promoted to Team Leader, where I developed strong communication, leadership, and problem-solving skills.
For the past three years, I've been working as a Personal Lines Insurance Virtual Assistant. I'm experienced in managing insurance emails, client follow-ups, quotes, applications, renewals, policy changes, underwriting documents, CRM updates, compliance-ready files, and coordinating with carriers, MGAs, and clients.
I'm detail-oriented, dependable, and quick to learn. I take pride in providing accurate, timely support and building positive relationships with clients and teammates. I'm always eager to contribute to a team where I can make a meaningful impact while continuing to grow professionally.
