Detail-oriented Customer Support and Logistics professional with hands-on experience supporting parcel and freight shipping operations, including FedEx workflows. Skilled in shipment tracking, delivery exception handling, rate quotation, and coordination with customers and internal teams to improve shipping efficiency. Adept at maintaining accurate shipping data, resolving service issues, and assisting in workflow improvements to support cost-effective and timely deliveries. Reliable, organized, and adaptable with a strong commitment to operational excellence and customer experience.
