Hi! I'm Richel Reyes, a dedicated Customer Service Specialist with 7 years of experience providing high-quality client support in the BPO industry. I've handled billing, technical support, account management, and retirement plan inquiries, delivering accurate solutions in high-volume environments.
I am also a trained Virtual Assistant and Assistant Property Manager, ready to support business operations, administrative tasks, and property management functions efficiently and professionally.
Customer Service Expertise
- Billing, technical, and account support
- High-volume calls, chats, and emails
- Fast, accurate, and professional responses
- Customer satisfaction & retention
- Clear communication and problem resolution
Virtual Assistant Support
- Email & chat support
- Administrative & back-office tasks
- Data entry & CRM management
- Report creation & analysis
- Scheduling & calendar management
- Document preparation
- Customer follow-ups
Assistant Property Manager Support
- Tenant communication
- Maintenance coordination
- Payment and delinquency tracking
- Leasing & move-in/move-out documentation (client templates)
- File organization & reporting
- Owner and tenant updates
Tools & Systems Proficiency
- Property Management: AppFolio
- Productivity & Collaboration: Google Workspace, Microsoft Office
- CRM Systems: Salesforce
- Communication: Email platforms and chat systems and phone
- Data & Reports: Spreadsheets, dashboards, reporting tools
What I Bring
- Strong English communication skills
- Detail-oriented & highly organized
- Tech-savvy and fast learner
- Reliable, professional, and proactive
- Can work independently with minimal supervision
- Strong customer service foundation
I'm looking to grow my career in Customer Service, while also being open to roles as a Virtual Assistant or Property Management Assistant. I'm confident in my ability to multitask, manage clients professionally, and support business operations effectively.
Let's work together!
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