An experienced E-commerce Operations and Customer Support Specialist with 8+ years of experience in helping online businesses operate smoothly and efficiently. Skilled in managing order processing, supplier coordination, logistics support, and resolving customer and fulfillment issues with accuracy and efficiency.
Experienced in working with major e-commerce platforms including Amazon, Shopify, and Walmart, ensuring accurate order management, shipment tracking, and proactive issue resolution to maintain excellent customer experiences.
Strong background in team leadership, workflow improvement, and cross-department collaboration to keep operations organized and on track. Capable of handling order discrepancies, supplier communication, and process optimization while maintaining high attention to detail.
Recognized for being reliable, proactive, and detail-oriented, with the ability to take ownership of tasks, communicate effectively, and support business growth in fast-paced remote environments.
Order Management & Fulfillment:
- Order extraction from Amazon, Shopify, and Walmart.
- Order submission: MFN, Bulk, Prebook, Store & Opening Orders.
- Processing orders via Dropshipping and Direct-to-Warehouse methods
- Ordering methods: Email/CSV uploads, EDI, and B2B platforms
- Uploading tracking numbers and ensuring timely shipment completion
- Monitoring order statuses and resolving fulfillment issues
Audit, Inventory & Supplier Support:
- Order confirmation and invoice audits to ensure billing accuracy
- Frontliner of all order-related communications with the suppliers or manufacturers
- Handling inquiries related to inventory, listings, pricing, and demand data
- Monitoring Amazon FBA shipments and filing cases to resolve shipment discrepancies
