With a strong background in customer service, team management, and media production, I have worked across various roles at Alorica Philippines and Powerserve and Marketing Promotions Corporation. At Powerserve, I supervised employees, managed client concerns, and processed payroll-related tasks. At Alorica Philippines, I handled customer inquiries, resolved account and order issues, and assisted with order placements for both digital and retail accounts. I also took on a leadership role as a Team Manager Apprentice, where I managed agent performance, conducted coaching sessions, audited calls, and prepared payroll. Additionally, I contribute to my Christian church's media team, utilizing my skills to support content creation and production for ministry purposes. My experience highlights adaptability, problem-solving, and a commitment to excellence in service and collaboration.
