I have a solid background in ensuring compliance with company standards through the thorough auditing of vendor audits. In my current role, I provide expert support via chat, email, and phone, effectively addressing inquiries and resolving issues. I also specialize in reviewing and analyzing online content, advertisements, and user accounts to maintain quality assurance and enhance user experience. Additionally, I have experience in assessing user-generated content to ensure alignment with company policies and community standards. I have led training sessions to help agents understand and adhere to content moderation guidelines better, and I conduct root cause analysis on content moderation decisions to improve overall agent performance and accuracy.
