Results-driven Technical Support Specialist with over 4 years of experience providing advanced technical support across telecommunications and home warranty industries. Expertise in troubleshooting internet, voice, cable TV, and connectivity issues, delivering exceptional customer care, and resolving complex technical concerns. Proven experience as a Subject Matter Expert (SME), providing technical coaching, escalation management, and floor support to improve team performance. Skilled in CRM systems, account management, cross-functional collaboration, and maintaining high customer satisfaction, quality, and productivity metrics. Recognized for strong communication, analytical problem-solving, adaptability, and a commitment to delivering outstanding customer experiences.
