I have been in this industry for 13 years. I've been an inbound and outbound agent handling residential and business accounts. I have a positive attitude and self-discipline towards work. I am very dedicated to whatever task I might have now or in the future.
I can say that I have an outstanding experience since I've handled different campaigns like sales, customer service, collections, airline accounts/travel, lead generation and appointment settings. With my experience I've learned how to deal with different people over the phone and with the proper conversation and providing them good and quality service I'll be able to gain customers' trust which is very essential in every call for you to be able to make a sale or resolve customer's issue. I am also knowledgeable when it comes to updating customers info. I have extensive experience in how to communicate to people who has debts for me to able to collect payments since they have debts that they need to pay. Even if I have a lot of experience in the call center industry, I'm always open to learn new skills and knowledge because for me every call is a challenge. I'm a hardworking person and very responsible as well.
