Highly accomplished Operations Executive and Vendor Management Leader with 17+ years of progressive experience in the Business Process Outsourcing (BPO) sector. Proven success in overseeing large-scale, multi-site operations and strategic partnerships across diverse industries, including Order Management, Tech, Retail, Logistics, Telco, Sales, RPO, HRO and Customer Service.
Expert in developing and executing operational strategies for omnichannel delivery (phone, chat, email, and back office), focusing on Project Launch, Change Management, and Governance.
Demonstrated ability to drive superior Financial Performance, Customer Experience, and Brand Reputation by meticulously managing P&L, meeting SOW targets, and achieving critical Revenue and People Metrics across the enterprise.Highly accomplished Operations Executive and Vendor Management Leader with 17+ years of progressive experience in the Business Process Outsourcing (BPO) sector. Proven success in overseeing large-scale, multi-site operations and strategic partnerships across diverse industries, including Order Management, Tech, Retail, Logistics, Telco, Sales, RPO, HRO and Customer Service. Expert in developing and executing operational strategies for omnichannel delivery (phone, chat, email, and back office), focusing on Project Launch, Change Management, and Governance. Demonstrated ability to drive superior Financial Performance, Customer Experience, and Brand Reputation by meticulously managing P&L, meeting SOW targets, and achieving critical Revenue and People Metrics across the enterprise.
