I help businesses and teams maintain smooth technical operations, resolve IT issues efficiently, and optimize their digital systems.
With extensive experience in IT support, network troubleshooting, Office 365 administration, and service desk operations, I focus on delivering reliable solutions while ensuring systems and workflows run seamlessly.
Key Strengths & Skills
IT & Technical Support
Remote troubleshooting and issue resolution (hardware, software, network)
Office 365 administration: user accounts, permissions, licenses, Exchange Online, SharePoint, OneDrive
Incident management, ticket handling, and escalation
Network diagnostics: LAN, WAN, Wi-Fi, VPN
Tools: Remote Desktop, AnyDesk, TeamViewer, Active Directory, POS & VOIP support
Operations & Team Support
Supervision, coaching, and team productivity management
Process improvement and adherence to ITIL-based incident management
Documentation of SOPs and technical processes
Coordinating with infrastructure/network teams for escalated issues
Additional Technical Experience
Cisco networking, network diagrams, device configurations, and cloud monitoring
Software installation and system optimization (Webex, ADP, Call Manager, Voicemax CE)
I bring a structured, solutions-focused approach, combining technical expertise with strong communication and operational oversight to ensure teams and systems function efficiently.
