Hi! I am May Jianina Reyes, a HIPAA-certified, reliable, and detail-oriented Medical Virtual Assistant with hands-on experience supporting healthcare providers and clinics. I have nearly 11 years of experience with Access Healthcare Services MNL, transitioning from 5 years of onsite, high-volume healthcare support to almost 6 years of successful, remote, self-managed productivity. I handled credentialing follow-ups, electronic transaction enrollment and follow-up for multiple practices, managing all U.S. healthcare payers?fro-----------dicare and Medicaid to commercial plans. I also monitored claims post-enrollment to ensure seamless electronic transactions, presented reports to onshore leaders, and recommended process improvements. I earned multiple performance awards, including Top Employee and Rockstar Employee, for consistently exceeding expectations and delivering high-quality results. My proudest achievement was earning the team?s first client commendation for successfully resolving a years-long task issue by going the extra mile. Though it was my first role in the industry and I was working alongside seasoned professionals, my initiative and problem-solving approach led to unexpected but meaningful recognition. After Access Healthcare, I expanded my professional skill set by completing Social Media Marketing courses while simultaneously working as an Insurance Follow-Up Representative at HIC, Inc. I also completed a short-term, project-based role as an Appointment Setter for an Urgent Care facility. Most recently, I completed Medical Virtual Assistant training, gaining hands-on experience in patient intake, scheduling, eligibility and benefits verification, prior authorization, medical terminology, claims management, and basic medical coding. Driven by my desire for professional growth, I am looking for a role where I can contribute to operational excellence and help healthcare providers achieve better clinical outcomes.
