I am a Customer Service Professional with 9+ years of experience in the BPO industry, specializing in escalation management, technical support, and client communication. I have successfully handled high-volume calls, managed complex customer issues, and supervised escalated cases with professionalism and empathy. Skilled in tools such as Amadeus GDS, Salesforce, and CRM platforms, I bring expertise in travel booking, refunds/rebookings, and policy-based resolutions. With a proven track record in customer satisfaction, conflict resolution, and team support, I am dedicated to delivering excellent service in fast-paced environments. I am now seeking a remote role where I can contribute my skills in customer support, escalation handling, and client relations to help businesses provide exceptional customer experiences.
