I have experience across Digital Content Operations, Tier 2 Customer Support, and multimedia production.
In Digital Content Operations, I specialized in quality assurance, content publishing, and structured production workflows, ensuring digital content met publishing standards before release.
As a Tier 2 Customer Support Specialist, I worked with hotels and travel partners worldwide, resolving complex issues while coordinating across different time zones and maintaining clear communication and accurate documentation.
Alongside my professional experience, I work as a freelance video editor producing short-form UGC content, branded videos, and multimedia projects. I use Adobe Premiere Pro, DaVinci Resolve, CapCut, Filmora, Canva, and AI-assisted workflows to create production-ready content.
I'm most effective in roles that combine operations, content, and problem-solving, where organization, accuracy, and efficient execution are just as important as creativity.
