Proficient in using CRM software such as Salesforce, along with call center systems and ticketing platforms to manage high call volumes efficiently; skilled in multitasking across systems during calls, maintaining fast and accurate typing, providing email support, meeting or exceeding KPIs like CSAT and call handling time, and effectively upselling products for my previous company—all while demonstrating strong time management, adaptability in fast-paced environments, and excellent soft skills creating inter personal relationship with the customer is the most important thing for me.
