Results-driven Customer Service Representative with three years of experience in the US healthcare industry, specializing in medical terminology, billing cycles, and claims research. Adept at investigating complex claims, ensuring accurate billing, and providing clear, informed support to healthcare providers. Additionally, a strong background in the BPO sector has sharpened my organizational skills, multitasking, and the ability to handle high-pressure situations with empathy and professionalism. Committed to delivering top-tier customer service and optimizing provider satisfaction through efficient problem resolution.
