Results-driven Customer Experience Professional with a proven track record of elevating site performance and customer satisfaction. As a former Subject Matter Expert (SME) and Acting Coach, I specialize in boosting team productivity and maintaining high-integrity business standards. A High Honors graduate and fast learner, I am adept at transitioning between voice and digital chat platforms while consistently exceeding NPS and KPI targets. I bring a disciplined, "Marine-standard" work ethic and a commitment to operational transparency.
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