IT Support Specialist with over 10 years of experience in providing technical support, service desk management, and IT troubleshooting. Skilled in managing user accounts via Active Directory and Office 365, utilizing MSP tools like ConnectWise and Kaseya VSA, and delivering remote support for hardware, software, and network issues. Strong background in client communication, ticket management, and ensuring high customer satisfaction. Adept at resolving complex issues and optimizing IT services in dynamic, fast-paced environments.
Verified
