I am a high-performing Customer Support professional with 7+ years of BPO experience, now transitioning into a Virtual Assistant role. While I am new to the VA title, I bring real-world, hands-on experience supporting Amazon and Shopify customers, handling high-volume email, chat, and phone interactions, and resolving orders, refunds, account issues, and escalations while consistently meeting KPIs, QA, and CSAT targets.
I am experienced with Amazon Seller Central, Shopify, CRM and ticketing systems, ShipBob, Intercom, Klaviyo, Google Workspace, and Microsoft Office. I work fast, follow processes, and adapt quickly to new tools and workflows. I am fully remote-ready, detail-oriented, and comfortable working with international clients and night shifts.
If you’re looking for a trainable, low-risk hire with proven customer support performance who can quickly grow into a reliable VA—I’m ready to deliver results.
