Results-driven Healthcare and Customer Support Professional with over 3 years of experience in claims adjudication, benefits explanation, billing resolution, technical support, sales, and workforce management.
Recognized as a Top Trainer for four consecutive months at Concentrix, delivering virtual and instructor-led training across Malaysia, India, Egypt, and the Philippines. Experienced in KPI tracking (AHT, QA, FCR), agent coaching, and performance optimization.
Previously worked as a Technical Support & Sales Specialist at VXI and Real-Time Analyst at iQor, improving agent availability by 12% and consistently exceeding sales quotas.
I bring strong communication skills, empathy, analytical thinking, and a performance-driven mindset to remote teams.
Verified